Cancellation & Refund Policy

At The Training Hub, we value transparency and student satisfaction. This Cancellation & Refund Policy explains the conditions under which a student may cancel enrollment and request a refund for any course or training program.

Course Cancellation by Student: A student may request cancellation of enrollment before the course starts. Cancellation requests must be submitted through our official contact number, email, or support channel. The request should include the student’s name, selected course, payment details, and reason for cancellation.

Refund Eligibility: Refunds may be considered if the cancellation request is made before the course commencement date or before access to course materials has been provided. Once course access, learning materials, login details, or class participation has started, the fee may become non-refundable.

Non-Refundable Cases: Refunds will not be provided if the student has already attended classes, accessed course content, received learning materials, failed to attend classes due to personal reasons, or violated any policy of The Training Hub.

Partial Refund: In some cases, a partial refund may be approved depending on the stage of course access, administrative charges, payment gateway deductions, or any resources already provided to the student. The final decision will be made by The Training Hub management.

Course Cancellation by The Training Hub: If The Training Hub cancels a course due to low enrollment, instructor unavailability, technical reasons, or any unavoidable circumstances, students may be offered an alternative batch, another course, or a refund as decided by management.

Refund Process: Approved refunds will be processed through the same payment method or any suitable method agreed upon by both parties. Refund processing may take a reasonable number of working days depending on bank/payment service procedures.

Transfer of Enrollment: Instead of a refund, students may request to transfer their enrollment to another batch or course. Approval of transfer requests will depend on seat availability, course schedule, and management approval.

No Refund for Misconduct: If a student’s enrollment is cancelled due to misconduct, misuse of course access, unauthorized sharing of materials, or violation of rules, no refund will be issued.

Policy Updates: The Training Hub reserves the right to update or modify this Cancellation & Refund Policy at any time. The latest version will be available on this page.

Contact Us: For cancellation or refund-related queries, please contact us at:
Email: support@thetraininghub.pk
Phone: +92 335 1119301
Address1: 402, Younas Heights 1, Nishtar Block, Main Commercial, Bahria Town Lahore
Address2: Office No 164, 1st Floor, Royal Palm City, Gujranwala